Shipping Policy

At Pure Organic Zone Global Pvt Ltd, we are dedicated to ensuring your order arrives promptly and safely. Please read through the following shipping details for a better understanding of how we handle your orders.

Processing and Shipping Time

• Order Processing:
  Orders will be processed within 1-2 business days. In case of peak demand or special circumstances, it may take 2-3 additional business days.

• Estimated Delivery Time:
  Once the order is processed, the delivery times are:

  • Domestic orders (within India): Typically delivered within 3-5 business days.
  • International orders: Delivery times range between 7-21 business days, depending on the destination.

• Possible Delays:
  While we aim to deliver orders promptly, certain factors like weather conditions, customs delays, or other external issues may cause delays. We will inform you if your order is impacted.

Shipping Costs

• Free Shipping:
  Pure Organic Zone offers free shipping for orders within India that exceed a certain purchase amount. Check our website or contact us for details.

• Standard Shipping Fees:
  If your order doesn’t qualify for free shipping, the shipping charges will be calculated at checkout based on your delivery location and the weight of the products.

• International Shipping:
  The shipping fee for international orders will vary depending on the destination, weight, and size of your order. You can view the shipping charges during checkout.

Tracking Your Order

• Tracking Information:
  After your order is dispatched, we will email you a tracking number. You can use this to track your order online through the courier’s tracking system.

• How to Track:
  You can use the provided tracking link or go directly to the courier's website to check your order’s status.

Shipping Restrictions

• Service Availability:
  We provide shipping within India and to selected international regions. To confirm if we ship to your location, please check during checkout or contact our team.

• Product Restrictions:
  Certain products, due to legal regulations or nature, may have shipping restrictions. These will be clearly noted on the product page.

Issues with Delivery

• Lost or Damaged Goods:
  If your order is lost or damaged during shipping, please contact us within 7 days of receiving the package. We will investigate and arrange a solution, which may include a replacement or refund, depending on the situation.

• Incorrect Shipping Information:
  It’s important to provide correct and complete shipping details. If the information provided is inaccurate, you may incur additional charges for reshipping. Please double-check your details before confirming the order.

Order Refusal

• Refusing a Package:
  If you refuse a shipment, you will be responsible for any original shipping costs and any fees incurred due to returned packages. These costs will be deducted from your refund.

Contact Us

For any inquiries or assistance regarding your shipment, please get in touch with our customer support team:

• Email: support@pureorganiczone.com