2. Return Guidelines

2.1 Eligibility for Return
Products sold by Seller/Partner on Pure Organic Zone are eligible for return under the following circumstances:

• Damaged or Defective Products – If the product arrives damaged or defective.
• Incorrect Products – If the product does not match the description or specifications listed on Pure Organic Zone’s platform (www.pureorganiczone.com).

2.2 Exclusions
Certain products are not eligible for return, including:

• Perishable Goods – Fresh organic produce, consumables, and other perishable items.
• Used or Opened Products – Products that have been used or opened, unless defective or damaged.

3. Return Process

3.1 Return Authorization

• Returns are authorized only if products are defective, damaged, or mismatched with the description provided on the platform.
• Pure Organic Zone will review return requests and issue a Return Authorization (RA) number if approved.
• Seller/Partner must handle returns as per the RA number and follow the agreed procedures.

3.2 Return Logistics

• Pure Organic Zone handles return shipping.
• If the return is due to defect, damage, or mismatch, the Seller/Partner will reimburse shipping costs.